Question 1

Is pricing interest behind login?

Accepted Answer

No. Agencies can request pricing or a demo without signing in. The starter and professional anchors are published, and enterprise scope is explained before any sales conversation.

Question 2

What is included at the $299/mo Starter tier?

Accepted Answer

Starter is the published entry anchor for a single agency getting one care line running: core intake, clinical documentation, care plans, scheduling, EVV capture, billing readiness, QAPI, reporting, and the mobile field app, with HIPAA workflow safeguards included. It is scoped for a focused team rather than multi-location, multi-service operations.

Question 3

How is the $499/mo Professional tier different from Starter?

Accepted Answer

Professional is for agencies running more volume or more than one care line at once. It builds on everything in Starter with broader module use across skilled and non-skilled workflows, more users and role views, and the operational depth a growing multi-discipline agency needs day to day.

Question 4

What drives Enterprise scoping and pricing?

Accepted Answer

Enterprise is scoped, not hidden. Pricing reflects care settings, patient and client census, number of locations, the module mix you turn on, payer and authorization complexity, migration from a prior EMR, third-party integrations, support level, and training scope. We size it to your actual operation rather than a generic seat count.

Question 5

Is there a long-term contract or lock-in?

Accepted Answer

There is no hostage data and no hidden lock-in. Terms are agreed in writing during onboarding, your agency data remains yours, and exports are available so you are never trapped by switching cost alone.

Question 6

Do you help with migration from our current system?

Accepted Answer

Yes. Migration is part of implementation scoping: we plan data movement, staff readiness, and cutover so go-live is controlled. Migration complexity is separated from the software anchor so you can see what is software and what is one-time implementation work.

Question 7

What does HIPAA included mean here?

Accepted Answer

It means HELIX ships with workflow safeguards designed for HIPAA obligations such as encryption in transit and at rest, tenant and entity isolation, role-based access, and audit logging, plus a Business Associate Agreement executed before any production PHI. It is not a certification claim, and the public site never processes PHI.

Question 8

What happens after we request a demo?

Accepted Answer

You see the actual product and the price range, not a black box. We walk your care settings and workflows, confirm scope drivers, and give you a clear path to access. There is no login wall before the demo or before pricing interest.

Question 9

Does HELIX claim a healthcare certification on this site?

Accepted Answer

No. HELIX describes security controls and workflow support without unsupported certification claims. Where an attestation is in progress, it is described as in progress, never as completed.

Question 10

Is there a Business Associate Agreement (BAA)?

Accepted Answer

Yes. A BAA is executed during onboarding before any production PHI is processed. The public site never exchanges PHI.

Question 11

How is data protected?

Accepted Answer

Production data is hosted on managed cloud infrastructure with encryption in transit (TLS 1.2+) and at rest, tenant and entity-level isolation, role-based access, audit logging, and least-privilege operational access.

Question 12

Can we get a security packet for review?

Accepted Answer

Yes. Agencies can request the BAA and current security packet through implementation, scoped to a real evaluation rather than a badge.

Question 13

Is demo data used on public product visuals?

Accepted Answer

Yes. Public product frames use demo data only and visibly state that no PHI is shown.

Question 14

Are competitors treated neutrally?

Accepted Answer

Yes. Comparison pages use neutral evidence tiers and avoid hostile competitor claims.

Question 15

What does not publicly confirmed mean?

Accepted Answer

It means the claim was not verified from reviewed official public materials and should be checked directly with the vendor.

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